{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contact/demande-information.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contact/demande-information.html","location":{"base":"/contact/demande-information.html","queryParams":{}},"data":{"jcr:title":"Demande d'information","title":"Demande d'information - Formulaire de contact - Renault Suisse","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Prenez contact avec Renault. Indiquez votre question et notre service client traitera votre demande.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Nos équipes du service client se tiennent à votre disposition au 0800 808 077 (sans frais) du lundi au vendredi de 8h à 18h.

Obtenez une réponse d'ici 24h aux jours ouvrables.

"}},"slice97v0":{"mandatoryLegend":"* Champs obligatoires","helpText":" Pour répondre spécifiquement à votre question, veuillez sélectionner un sujet dans le menu déroulant.","vehicleSectionTitle":"Informations sur le véhicule","titlePrefix":"Votre demande","submitButtonLabel":"Suivant","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Indiquez ici le détail de votre demande","selectLabel":"Sélectionnez le sujet de votre demande","errorMessage":"* Champ obligatoire","types":{"1":{"type":"Multimédia & Services connectés"},"2":{"type":"Electromobilité"},"3":{"type":"Véhicules hybrides"},"4":{"type":"Accessoires"},"5":{"type":"Après-Vente"},"6":{"type":"Communication & Événements "},"7":{"type":"Renseignement & Coordonnées"},"8":{"type":"Financement"},"9":{"type":"My Renault"},"10":{"type":"Informations produit"},"11":{"type":"Achat véhicule neuf / Occasion"},"12":{"type":"Contrats de service"},"13":{"type":"Protection des données"}}},"attachment":{"isVisible":true,"attachments":{"1":{"title":"Ajouter une pièce jointe","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Demande d'information","url":"/contact/demande-information.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":"Votre véhicule","url":"/contact/demande-information/your-vehicle.html","components":["one/components/common/leadform/slice134vB","wcm/msm/components/ghost"]},{"title":"Coordonnées","url":"/contact/demande-information/coordonnees.html","components":["one/components/common/caseform/slice55vB","wcm/msm/components/ghost"]},{"title":"Confirmation","url":"/contact/demande-information/confirmation.html","components":["one/components/common/leadform/slice65vC","wcm/msm/components/ghost"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contact/demande-information.html","nextStep":"/contact/demande-information/your-vehicle.html"},"displayAuthentModal":true,"caseSubmissionError":"Une erreur est survenue. Veuillez réessayer ultérieurement","formType":"Information Request","stepperTitle":"Demande d'Information","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"voir la mensualité"}},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"véhicule urbain","models":{"1":{"modelId":"twizy-m09e-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"clio-bja-ph1"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"captur-hjb-ph1"},"6":{"modelId":"megane-bfb-ph2"}}},"8":{"name":"suv","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"kadjar-hfe-ph2"},"3":{"modelId":"koleos-hzg-ph2"}}},"12":{"name":"premium","title":"Premium","models":{"1":{"modelId":"koleos-hzg-ph2"},"2":{"modelId":"scenic-jfa-ph1"}}},"15":{"name":"family","title":"véhicule familial","models":{"1":{"modelId":"scenic-jfa-ph1"},"2":{"modelId":"grand-scenic-rfa-ph1"},"3":{"modelId":"koleos-hzg-ph1"},"4":{"modelId":"espace-jfc-ph1"},"5":{"modelId":"kangoo-k61-ph2"}}}}},"ccParameters":{"legal":"https://fr.renault.ch/politique-de-cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"consumptionEfficiencyGraph":{"efficiencyTitle":"CH Etiquette-énergie 2024","efficiencyCopy":"

Valeur-cible d'émissions de CO2: 118 g/km (WLTP). Moyenne de CO2 de toutes les voitures de tourisme immatriculées pour la première fois: 122 g/km (WLTP).

","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficacité énergétique","textIsRich":"true","displayEfficiencyGraph":true},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"Autour de moi","searchPlaceholder":"Entrez votre adresse ou votre lieu","renaultPartner":"Concessionnaire recommandé ","strapline":"Réseau Renault ","title":"Trouvez votre concessionnaire","filterResults":"Filtrer","geolocalisationErrorMsg":"Erreur de géolocalisation, veuillez réessayer.","favoriteDealer":"Concessionnaire favori","legend":{"info":"Découvrez nos concessionnaires et partenaires agréés.","major":"Concessionnaires Renault","minor":"Partenaires Renault","title":"Légende"}},"cta":{"selectAsFavorite":"Sélectionner en tant que concessionnaire favori","seeOpeningHours":"Voir tous les horaires d’ouverture","seeAllDealers":{"link":"/concessionnaires/liste-garage.html","label":"voir tous les concessionnaires"},"select":{"label":"Sélectionner"},"expandResults":{"label":"Étendre les résultats "},"contactUs":{"link":"/contact/contact.html","label":"nous contacter"}},"info":{"openingDoors":"Ouverture du {startDate} au {endDate}","openingHours":"Horaires d’ouverture","closed":"Fermé","opened":"Ouvert","direction":"Direction","vacations":"En vacances du {startDate} au {endDate}","nextOpening":"Prochaine ouverture le {date}","spokenLanguage":"Langue parlée","contactDetails":"Coordonnées","website":"Site Web","services":"Services"},"onlineAppointment":{"label":"Rendez-vous en ligne"},"pattern":{"streetAddress":"{postOfficeBox}, {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"tyreLabelling":{"tooltipTitle":"Jantes","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vous pouvez accéder ici aux étiquettes pour les pneus compatibles avec
votre configuration.

"},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"sling:resourceType":"wcm/msm/components/ghost"}},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}$"},"receipt":{"yourOrderLabel":" ","asapLabel":" ","eWaste":" ","wishedOperation":"service souhaité","yourAvailabilities":"votre disponibilité","dealerServices":"service de votre concessionnaire","yourCarLabel":"votre véhicule","yourAppointment":"votre rendez-vous","vehicleOfInterest":"votre véhicule d'intérêt","yourEnergy":" ","selectedOffer":"votre offre","summaryLabel":"récapitulatif","payDealerLabel":" ","yourDealerLabel":"votre concessionnaire","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Quitter le site?","modalIntroduction":"Les informations saisies seront perdues."},"enginesTypes":{"1":{"label":"essence"},"2":{"label":"diesel"},"3":{"label":"electric"},"4":{"label":"full hybrid"},"5":{"label":"plug-in hybrid"},"6":{"label":"mild hybrid"}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:5e1y_ohenf4","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"authenticationParams":{"link":"https://myr-fr.renault.ch/","text1":"Vous avez un compte My Renault ?","text2":"Gagnez du temps en vous connectant.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Continuer sans se connecter","createAccountLabel":"Créer un compte","straplinePopIn":"Content de vous revoir","title":" ","alreadyAccountLabel":"Connectez-vous","descriptionPopIn":"Veuillez vérifier que vos informations enregistrées sont bien à jour.","helloLabelPopin":"Bonjour","introduction":"

"}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"2":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"3":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"4":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr_ch.html"},"5":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"6":{"language":"fr-dz","rootPath":"https://ren-dark-dz-wrd-prod-1.wrd-aws.com/fr.html"}},"sitelangs":{"1":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"/contact/demande-information.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"},"2":{"language":"de-ch","continueCTA":"Weiter","rootPath":"https://de.renault.ch/kontakt/anfrage-information.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"3":{"language":"it-ch","continueCTA":"Continuare","rootPath":"https://it.renault.ch/contatto/richiesta-informazioni.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"}}},"siteParams":{"language":"fr","countryName":"Switzerland","brand":"renault","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-CH","rtl":false,"country3":"CHE","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-23041544-1","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"2qfgnks0qu","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"161e70c8-1420-414d-87dd-90edce9214b7","enableConsentMode":true,"pagePolicyLink":"/politique-de-cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_h3LOcrKZ9mTXxMI9clb2R1VGAWPke6jMNqMw4yYLz4N7PGjYyD0hqRgIFAIHusSn","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://fr.renault.ch/contact/demande-information.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.renault.fr/contactez-nous/demande-information.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.renault.lu/contactez-nous/information.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.renault.be/contactez-nous/information.html"},{"rel":"alternate","hreflang":"fr-ch","href":"https://fr.renault.ch/contact/demande-information.html"},{"rel":"alternate","hreflang":"fr-ma","href":"https://www.renault.ma/contactez-nous/demandez-une-information.html"},{"rel":"alternate","hreflang":"fr-dz","href":"https://ren-dark-dz-wrd-prod-1.wrd-aws.com/fr/index/contactez-nous/demande-information.html"}],"meta":[{"name":"description","content":"Prenez contact avec Renault. Indiquez votre question et notre service client traitera votre demande."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"information-request","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-INFORMATION-REQUEST","formType":"information_request","formStepNumber":"0","formStepName":"Demande d'information"},"authentication":{},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Homepage","url":"https://fr.renault.ch/"},{"title":"Contact","url":"https://fr.renault.ch/contact.html"},{"title":"Demande d'information","url":"https://fr.renault.ch/contact/demande-information.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/transverseParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/page/featureFlipping","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","wcm/msm/components/ghost","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/professionalParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}